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Message preferences

Your contact preferences

Request a change to recurring message routing. The team verifies the request before any change takes effect.

Payment receipts, refund outcomes and security alerts remain separate. This form does not switch off required messages.

Request a preference change

Fields marked * are required.

Preference request details Company nickname Your name *Email that received the message *Business name Message reference and requested change *Name the recurring digest or statement, its reference and whether it should stop, resume or go to another authorized recipient. I agree that PerionPayments may use these details to verify and respond to this request under the privacy notice. *

Your submitted details are preserved. Any retry uses these same details and the same submission reference.

Do not include passwords, PINs, one-time codes, full card numbers or identity documents.

A request for review

Submitting this form does not confirm a preference change. The team checks your authority and the requested message class first.

Waiting for a payment?

Keep your original payment reference. Ask the merchant to check the original payment before trying to pay again.

Help with an unresolved concern

Enquiry reference

What happens next

The team reviews your request and responds using the contact details you supplied.

Existing payment issue?

Use the original payment reference. This enquiry acknowledgement does not confirm a payment result.

Request a preference change Read the developer guide

Open the enquiry form Help with an unresolved concern

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