Privacy notice

Controller disclosure. The final Zimbabwe contracting entity and registration number remain approval-gated. Until they are published, the PerionPayments pilot team handles website enquiries through the accountable route below and does not use this notice to imply live-money authority.

1. Information we receive

The merchant enquiry may contain your name, work email, organization, website, country, estimated payment volume, requested capabilities, consent choice, submission reference, and technical anti-abuse information. Do not submit payer information, secrets, identity documents, bank details, or production evidence through that form.

Payment help receives your name, email, optional merchant or business name, your description of the concern, and your consent to a response. That description may include an approximate date and a payment, order or earlier support reference you choose to provide. Legal, privacy, complaint and preference-change requests use the support enquiry route and the details you supply for review. Do not send private payment links, passwords, PINs, one-time codes, full card or account numbers, or identity documents.

The separate private enquiry preference editor records your saved choice about optional follow-ups for that enquiry. The service retains the choice and its change record; the browser access cookie does not store the choice. Your private link and access code are confidential credentials. Opening the editor does not display your contact details or save a preference.

2. Why we use it

We use the information to respond to the enquiry or support concern, assess sandbox or pilot fit where relevant, retain the optional enquiry follow-up choice you save, protect the forms and private access from abuse, maintain an attributable communication history, and meet applicable legal obligations. We do not sell enquiry information or use it for third-party advertising.

3. Storage and access

Contact fields are encrypted at rest and exposed only through a role-gated operations workflow. Service providers may process limited information for hosting, security, and delivery under appropriate instructions. Cross-border handling, if required, remains subject to the applicable legal safeguards.

4. Retention

We retain an enquiry only for the response, security, audit, and legal period that applies to it, then delete or de-identify it. A counsel-approved numeric retention schedule remains a production gate and will be published here rather than invented.

5. Your choices and rights

You may ask to access, correct, delete, restrict, or object to eligible processing, or withdraw consent for future contact. Submit the request through the contact route and keep the enquiry reference where available. We may need to verify identity before releasing or changing personal information.

If the team provides a private enquiry preference link, you can review and save whether to allow optional follow-ups for that enquiry. Necessary replies about the enquiry remain separate. Choosing an option is not a save; the editor shows the committed result after you submit. This setting does not change payment receipts, security alerts or recurring message routing. A public preference-change request asks the team to review your request; its acknowledgement does not save a preference.

6. Complaints and changes

Use the complaints procedure for an unresolved privacy concern. Changes to this notice receive a new version and effective date.