Permitted reasons
Unresolved provider outcome, evidenced reconciliation break, negative balance, active dispute exposure, legal/regulatory instruction, or a published rolling-reserve policy accepted before the transaction.
A hold must have
a reason and an exit.
PerionPayments will not turn merchant balances into an unexplained risk buffer. This draft names the only permitted classes, the evidence a merchant sees, and the proposed appeal clock.
There is no live-money merchant hold programme today. These standards become binding only with approved pilot terms and the legal/regulatory review recorded in the acceptance ledger.
Every restriction is bounded.
Evidence in the notice
Currency, amount, start time, reason class, linked payment/settlement/exception IDs, evidence currently missing, owner, next review, and the path to appeal.
No blended value
USD and ZWG are assessed and displayed separately. A hold in one currency never silently consumes availability in another.
Proposed service clock
Acknowledge an appeal within one business day; provide an evidence decision or a dated investigation update within five business days. These are pilot targets pending approval, not current SLA claims.
Release discipline
Release automatically when the named evidence condition resolves. Manual extensions require a new reason, owner, review time, and audit record.
Independent escalation
Material or prolonged holds escalate outside the original decision maker. Regulatory and court directions retain their lawful appeal path.
What this page deliberately does not claim.
No reserve percentage, hold duration, compensation term, or regulator-approved safeguard is invented here. Those values belong to the accepted commercial, accounting, risk, and legal schedules for the exact live product.
Discuss the pilot policy →