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PerionPayments

Payment help

What happened with your payment?

Choose the closest issue.

Most common: a payment that’s still pendingPayment pending

Check the same payment. Keep your reference.

  1. Reopen your payment pageIt shows the latest result. If you closed it, use the private resume code shown on the payment page; it isn’t your payment reference.Resume a payment (payment page)
  2. Ask the business you paidGive them your payment reference and the date, and ask them to check the original payment.

Please don’t pay again while the result is unknown. An error or a missing receipt doesn’t always mean it failed.

Receipt

Find the record of your payment.

  1. Open your receipt linkYour receipt link is in the SMS or email sent after you paid.
  2. Keep your payment referenceIt’s on the receipt. Note the date and what you saw.
  3. Contact the business you paidAsk them about your order.

If you can’t find it or reach them, or you think the payment itself went wrong, send us a help request.

Refund question

Start with the business you paid.

  1. Keep your payment referenceWith the date and what you saw.
  2. Check the business’s policyRefunds are decided by the business you paid, so start with them.

If you can’t reach them, or you think the payment itself went wrong, send us a help request. It doesn’t ask for a refund on your behalf.

Unfamiliar payment

You can still ask for help.

  1. Tell us what you knowThe business name or statement description if you know it, the amount and the date.
  2. Tell us what worries youSend us a help request with what you saw.

Leave out full card or account numbers.

Choose a different issue

Send a help request

Tell us what happened.

We’ll look into it and reply by email. You’ll see a reference on this page as soon as your request is sent.

Want to make a complaint? Say so in your request, or read how complaints are handled.

Fields marked * are required.

Your help request