Help with a payment

Keep the payment or order reference, the approximate date, and what you saw. Ask the merchant to check the original payment. If the concern remains unresolved, describe it in the form below. Do not pay again just to test the connection.

Contact the business you paid about the order, its receipt or its refund policy. If you cannot reach the business or think the payment itself has a problem, tell us below. Sending this form does not request or approve a refund on your behalf.

You can still ask for help. Tell us the merchant name or statement description if you know it, the approximate date and what concerns you. Leave out full card or account numbers. A reference is helpful but is not required to send this form.